Refund policy
Our 30-day fit guarantee
You have 30 days from the day your order is delivered to tell us something isn't right. Customers who bought the 7-pack have 60 days.
Compression wear is hard to judge online. If the fit isn't what you expected, email us at support@getleniro.com with your order number and we'll make it right — usually by sending the correct size.
How to start
Email support@getleniro.com with:
- Your order number
- Your height, weight and waist measurement
- What's wrong — size, fit, or a defect
Do not ship anything back to us before contacting us. Items sent back without prior arrangement cannot be processed or refunded.
We reply within 24 hours, every day.
Wrong size
The most common issue, and the easiest to fix. Tell us your measurements and we'll arrange the correct size. In most cases you will not need to return the original item.
Damaged or defective items
Inspect your order when it arrives. If an item is defective, damaged, or you received the wrong product, email us within 30 days with a photo showing the issue and the size label. We'll replace it or refund you in full.
Items we cannot accept back
For health and hygiene reasons, we cannot accept the physical return of compression garments and undergarments that have been worn, washed, or tried on, unless the item arrived defective. This is standard practice for intimate apparel.
We also cannot accept returns on gift cards.
Refunds
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since we approved your refund and you haven't seen it, email support@getleniro.com.
Order cancellations
We can usually cancel an order within 12 hours of purchase, before it enters fulfillment. Email us as soon as possible. Once an order has shipped it cannot be cancelled, but the 30-day fit guarantee still applies.
Questions
support@getleniro.com — we reply within 24 hours.
