Shipping policy

Free shipping on every order

All orders ship free, with tracking, worldwide. There are no minimum spend requirements and no shipping charges added at checkout.

Processing time

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Estimated delivery: 10–16 business days from the date of purchase.

This includes processing, transit and customs clearance. Most orders arrive well within this window.

Delivery times are estimates, not guarantees. Carrier delays, customs processing, weather and public holidays can extend them. If your order has not arrived within 16 business days of purchase, email support@getleniro.com and we will trace it with the carrier.

Tracking

You'll receive a tracking number by email as soon as your order ships, usually within 1–3 business days of purchase.

Tracking can appear inactive for the first several days. This is normal — the parcel is scanned again once it clears the export hub and reaches the destination country. If nothing has moved after seven days, email us and we'll chase it.

Where we ship from

Orders are shipped from our overseas fulfillment partners. Parcels arrive in plain packaging with no invoice or pricing enclosed.

Duties and import charges

For most destinations, no additional charges apply. Where local customs authorities levy duties or import taxes, these are the responsibility of the recipient and are not included in the purchase price.

Incorrect addresses

Please check your shipping address carefully at checkout. We cannot reroute a parcel once it has shipped. If a parcel is returned to us as undeliverable due to an incorrect address, we'll contact you to arrange reshipment.

Lost or stolen parcels

If tracking shows delivered but you haven't received your parcel, check with neighbours and your building office first — carriers sometimes mark a parcel delivered a day early or leave it with a third party. If it still hasn't turned up, email support@getleniro.com within 7 days of the delivery scan and we'll open a trace.

Questions

support@getleniro.com — we reply within 24 hours.